Returns & Refunds

Refund Policy
At QuickClothing.net we want all our customers to be happy and enjoy their clothing purchased from us. However, we know from time to time, that things happen and there may be occassion to feel the need to return something you've bought.

Please find below our refund policy.

In the first instance, please email us at design@quickclothing.net and let us know about any issues and that you would like to instigate a refund.

All refunds will be credited directly to your original method of payment. Delivery charges for goods returned to us are unfortunately non-refundable. On receipt of a return, we will process the refund as soon as possible. We estimate refunds will be made by the provider of your payment method within 7-10 working days. Working days are Monday to Friday excluding UK public holidays.

If you are not satisfied with your purchase you may return it to us by post within 14 days of receipt, and we will issue a full refund, provided:

Clothing should be unworn, unwashed and have original tags and any hygiene seals still attached.
The item must be returned in its unworn original condition, with all paper tags and barcode labels attached
When trying the item on, please be extra careful if wearing makeup or fragrance that could stain or perfume the item.
We reserve the right to refuse a refund if an item is returned in unsuitable condition, worn or stained. We will not be able to accept a garment without its original tags.

Faulty Items
In the unlikely event your item has a defect or fault, please contact us via email at design@quickclothing.net to request a return.
Please write RETURNS in the Subject Line and quoting your order number, providing a description and if possible, an image of the item and the issue.

A member of our team will then get back to you within 1-2 working days with further instructions or to discuss any issues that may need resolving. All orders can be returned to us by post and instructions will be given subsequent to your initial email contact for directions on where to send any items, along with any refund instructions.


Once you have shipped your items back to us, we will email you to let you know your return parcel has been received and your refund has been issued and is completed. Please hold on to your postage receipt and tracking number. For peace of mind, you may want to send the parcel using a delivery service that insures you for the value of the goods, should the parcel get lost. Please, remember the return of the items is your responsibility until they reach us, so please ensure it's packed up properly and protected as best possible from getting damaged en route. QuickClothing.net will ensure to refund any items as soon as possible.

INTERNATIONAL RETURNS
International customers wishing to return items from their purchase should follow the same instructions as above.
In addition, make sure you place a copy of the original order confirmation (or invoice) inside the parcel, and write 'UK RETURNED GOODS' on the outside of the parcel. Unfortunately we cannot be held responsible for any timing of international orders or any delays due to customs at either end. Please also be aware that customs and import duties, taxes and/or fees may be payable, and are the responsibility of the customer (even if you refuse to accept delivery of the shipments upon arrival).

QuickClothing.net cannot be held responsible for the VAT, duties and/or any other taxes applied by the local customs authority, and we cannot predict the charges that may incur for each shipment. As such, it is your responsibility to verify with local custom offices if any charges are payable upon delivery. If your order is subject to any of these charges, they must be paid in full by you in order for your package to clear customs or to be delivered to you. Customs authorities require that we state the value of your order directly on your package(s). Customs agents have the right to delay release of your package(s), and they may also deny delivery. If you refuse delivery and/or to pay these charges the package may be sent back to us, and costs and charges due for payment, including return shipping costs, may be deducted from any refund due to you.

Exchange Items
Our clothing is made to order and each item is prepared specifically for you, in the design, colour, garment choice and size requested. For this reason, unless an item is faulty or clearly incorrect, it is unfortunately not possible to exchange an item.

Order Amendments and Cancellations
Please note, we may be unable to combine orders, change the size, edit your billing and shipping details or add pieces to an existing order once it has been placed. If you want to amend an order, please email us at "design" at quickclothing.net using AMEND ORDER as the SUBJECT LINE and if still in time, we will try our best to accommodate your changes. If you decide to cancel your order after it has been processed we will unfortunately be unable to refund any charges incurred.